Talk to your team leader and ensure that your Hardware SOS setting is turned on in the SafeTeam administration website and that your phone model supports the SafeTeam Hardware SOS.
Most users will have this setting turned off by default.
If you have enabled Hardware SOS for SafeTeam, you must ensure that no other actions are bound to the device power button of your phone, they may interfere with Hardware SOS normal operation. Some Android phones, including the ‘Motorola One Macro’, will use the power button to trigger certain features, like Google Assistant.
To disable Motorola’s Google Assistant power button trigger, follow the steps below,
If you have enabled Hardware SOS for SafeTeam, you must ensure that no other actions are bound to the device power button of your phone, they may interfere with Hardware SOS normal operation. Some Android phones show the camera when tapping the power button.
The setting(s) may appear in a different place depending on your version of Android and your phone model. Upgrading your Android version may reset the settings, so always check the settings after upgrading Android.
Please check these common locations and disable the setting.
If you have enabled Hardware SOS for SafeTeam, you must ensure that no other actions are bound to the device power button of your phone, they may interfere with Hardware SOS normal operation. Some phones running Android 12 and above start a call to 999 when tapping the power button.
To disable Pixel's emergency feature, please follow these instructions
To disable Samsung’s emergency feature, please follow these instructions from Samsung.
It is not possible to disable emergency feature on some models of Samsung as detailed here. This may affect Samsungs with Android 13 running One UI 5.1 or higher.
This Feature of your phone Operating System SHOULD NOT be used on a phone that has hardware SOS enabled as it will stop hardware SOS from working.
SafeTeam Guardian does not provide or support this feature for you, it is provided by the phone's operating system.
To set this feature up
Go to Settings>Advanced Features>Side Button>Double Press
Change setting to "Open App"
Choose the Safe Team App
Once the setting is saved clicking the power button twice should automatically load the Safe Team App on your screen were you can use the In-App SOS button.
To help this feature work as expected you may also like to;
Setup face ID on the Phone
Ensure that you are logged into the Safe Team Mobile App
Ensure that you go on duty at the start of your shift and off duty at the end of your shift
